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Our Data center
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Facility |
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Remote Tech Group's services remained up in the worst black out in US history (August 14, 2003) and only 3 week after moving from our facility in Connecticut, to a new state of the art data center, located in Baton Rouge, Louisiana, we survived the 4th worst hurricane in recorded history (Katrina, August 29, 2005) . Our services never went down either time, and there was no interruption of services for any of our clients worldwide.
Our servers are located in a TIER IV data center facility, designed with state-of-the-art physical and network
security protection, disaster-recovery options, and a
wide-range of environmental controls including smoke
detection and fire suppression systems (FM-200 based)
as well as redundant cooling controls. |
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Our servers are located in a TIER IV data center, the highest level currently available. The data center actually surpasses the classification by having more power, and more backup internet connections than the required. What exactly is a TIER IV Data center? |
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| Uptime |
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| Network Infrastructure |
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- All elements of the core network
infrastructure are fully redundant
- All Cisco-Powered Network
- Network security and monitoring
- Staffed Network Operations Center
24 x 7 x 365
- Fully redundant enterprise-class firewall's
- Real-time intrusion detection and
notification
- System monitoring and notification
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- Connections to multiple (4) Tier-1 Internet
providers including DS-0, DS-1, DS-3 and OC-3.
- Multiple, diverse fiber paths through several
world-class providers
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| Hardware |
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| We use IBM servers for our database storage and Dell servers for our web and application servers. |
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- All servers are protected by a market proven hardware firewall solution.
- All servers are protected from viruses, trojans, spy ware and ad aware by the latest Norton Anti virus software.
- All servers have Raid Arrays to protect your data in the event of a hard drive failure.
- All servers have dual power supplies that run on separate power feeds from the data center.
- All servers have at least two network connections to the network.
- We have backup hardware on hand and ready, in the event of a hardware failure.
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| Security |
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Getting to the servers is impossible, well for anyone other than our technicians! To access the massive server room requires clearance by the security officer, then with proper ID and the correct biometric scan you can enter the mantrap, then access the server room. |
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- On-site 24 X 7 x 365 monitoring
- Video surveillance cameras throughout the
facility (inside and outside)
- On-site security guard on duty at all times
- Biometric scanners and access card
required for entry to all data center areas
- Bullet-resistant walls and glass
- Man-trap areas at all entrances to all data
center areas
- Floor space, rack space or caged space
available as desired and/or required
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